Shipping policy

Last updated: 28 October 2026

Free shipping across Australia

Every order shipped within Australia travels free of charge. There is no minimum spend and no extra fees at checkout.

Processing time

We process orders within 3 business days of receiving your payment. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or public holiday are processed from the next business day.

Tracking your order

As soon as your order ships, we will email you a tracking number. You can follow your parcel at any time on our Track Your Order page by entering your order number or email address.

Delivery address

Please double-check your shipping address at checkout. If you spot a mistake, contact us as soon as possible; we can update the address as long as your order hasn't been dispatched yet. We are not responsible for parcels sent to an incorrect address provided at checkout, but we will always do our best to help.

Late, missing or damaged parcels

If your tracking hasn't updated for more than 5 business days, or your parcel seems to be taking longer than expected, please get in touch at info@graceandgabrielle.com with your order number. If your parcel arrives damaged, please take photos and contact us within a reasonable time; we will make it right in line with our Return & Refund Policy and your rights under the Australian Consumer Law.

Where we ship

We currently ship to addresses within Australia only.

Questions

Our customer service team is available Monday to Friday, 9am–6pm (AEST/AEDT) at info@graceandgabrielle.com.