Refund policy

Last updated: 28 October 2026

We want you to love what you order from Grace & Gabrielle. If something isn't right, this policy explains your options.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. The change-of-mind option below is offered in addition to them.

Faulty, damaged or incorrect items

If your item is faulty, arrives damaged, is not as described or isn't what you ordered, you are entitled to a repair, replacement or refund. Please email info@graceandgabrielle.com with your order number, a short description and photos of the problem. We will cover the cost of returning the item and let you know the next steps. You can choose between a refund and a replacement for a major failure.

Change of mind: 30 days

Changed your mind, or the fit isn't quite right? You can return items within 30 days of delivery for a refund, provided that:

• the item is unworn, unwashed and in its original condition;
• all tags and labels are still attached;
• the item is returned in its original packaging where possible.

How to return an item

1. Email info@graceandgabrielle.com with your order number and the item(s) you would like to return. Please contact us before sending anything back.
2. We will reply with your return instructions, including the address to send your return to.
3. Pack the item securely and send it to the address in our email.

We recommend using a tracked postage service, as we can't be responsible for change-of-mind returns that go missing on the way back to us.

Return shipping costs

Return shipping for change-of-mind returns is paid by the customer. Return shipping for faulty or incorrect items is always paid by us.

Refunds

Once your return arrives, we will inspect it and email you to confirm. Approved refunds are made to your original payment method within 5 business days of confirmation. Depending on your bank, it can take a few more days for the refund to appear in your account. Original shipping was free, so there are no shipping costs to deduct.

Exchanges

Need a different size or colour? The quickest way is to return the original item for a refund and place a new order.

Contact

Grace and Gabrielle. Email info@graceandgabrielle.com, Monday to Friday, 9am–6pm (AEST/AEDT).